Excel were looking to significantly raise the quality and the profile of their coffee offering in their café, restaurant and meeting room areas and Coffee Real felt it was time to prove that coffee in large bedroom hotels doesn’t have to be the coffee of abject purgatory. The agreement works very well for both parties - Coffee Real have worked with award winning cafés, boutique hotels and Michelin Star restaurants, but had never worked with a small hotel chain consisting of large bedroom hotels. 

After initial consultation Coffee Real totally rethought how coffee was being served thru the hotel and introduced number of new methods giving the ability to serve top quality single estate coffee throughout the conference and banqueting facilities as well as the café and restaurant. The café is now serving our espresso blend Gone for Lunch through their new 3 Group La Spaziale, in addition to single estate filter pour-overs. Conference and banqueting are using specially prepared Fazenda Esperanca pulped natural, a 100% Yellow Bourbon from Brazil. As well as introducing totally new ways of brewing (through all brew mediums) Coffee Real have also fully trained the relative staff responsible in each area and now audit the staff and brew quality on the 3 monthly basis to ensure consistency. One of the UK’s fastest growing privately-owned companies, Arora Hotels has made a name for itself through the design, construction and operation of luxury hotels, with exceptional levels of hospitality and food. 

Current locations include Arora Hotel Heathrow, Arora Park Heathrow, Arora Gatwick-Crawley, Arora Manchester, the Sofitel London Gatwick (directly connected to the North Terminal) and the 605-bedroom flagship Sofitel London Heathrow at Terminal 5. 

The standard created at Arora Gatwick has been named the Coffee Real Concept and provides a platform and training ground that is fully scalable.