Product Details
Latin Coffee Gift Box
Three of our best selling coffees from latin Amercia. An outstanding gift for any coffee lover.
Colombia Inga Mystique Nariño - a coffee that has swiss chocolate notes, vanilla, orange creamsicle, piquant acidity, creamy body.
Brazil Sítio São José - full bodied coffee with a base of sweet-meal biscuit and dark chocolate.
El Salvador El Porthron - another chocolate based cup with a super clean finish
Three 250g bags
If you have a message you can leave this in the comments box and we will hand write one of postcards or we can send with a blank card and you can write your own message.
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Delivery
Delivery
Our Delivery Policy
Where do we deliver?
We would deliver to Mars if we could – to reach the whole of the universe with good coffee, but it is not that simple – so for now we deliver to:
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
How long will it take?
We do not work at weekends so the term working day means Monday to Friday. If you place an order on the weekend it will not be sent out until Monday.
All orders placed before 13:00hrs 'normally' go out the same day. We do not guarantee orders go out the same day as ordered.
Royal Mail - You can order up to 2kg (7 x 250g bags) using Royal Mail first or second class - orders over 2kg will be sent using Interlink Next Day
UK Mail Next Day - using this service you can order up to 10kg (38 x 250g bags) will ensure your order gets to you the next working day once the order is despatched from the roastery.
If you use this service you maybe required to sign for the delivery unless you elect to take responsibility for loss if left in a safe place. You will receive an email update from UKMail with a one hour delivery window and using the consignment number you track your order.
How do we keep you updated as to the status of your order.
Once you have placed your order you will receive 2 status updates - they will be:
Order confirmation – this means we have received your order and the coffee is yet to be roasted.
Shipped confirmation – this means your order has left our roastery by your chosen method.
Do we meet our delivery deadlines?
We try our best to meet the delivery deadline quoted, but on the odd occasion a parcel can be delayed due to reasons that are out of our control.
Why don't we offer free postage?
Nothing is free in life. We know you all love free postage and sometimes we do offer it as part of a promotion, but it is our policy to charge for postage. We have considered offering free postage but the costs would have to be absorbed elsewhere by you the customer. We don’t hide our postage costs.
Missing, Damaged or Incorrect Orders
We try very hard to ensure you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
Please note: Royal Mail does not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed. During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email. If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us.
Change of Mind, Address and Cancellations
You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.
Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and it must have the heat seal still in place. It should be returned with the original postal packet and packing note you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned. Coffee Real will not refund the cost of postage incurred in returning a item.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
We cannot cancel your purchase when:
The seal has been broken on any products, or the goods were a special order to your specification.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you have a coffee subscription with us please note that if you change your address and/or product profile in your account settings after the purchase date this will not update your current order, only future orders and thus you will need to notify us by email of any changes you wish to make.
Additional Information
Colombia - Inga Mystique lot is produced by a small producers' association called Sandoná Group in Sandoná, Nariño. The organisation supports about 17 coffee growers.
The group has established a partnership with Inconexus, an exporter of Colombian coffee. They work in partnership to improve farming techniques in order to improve quality and increase the value of their coffee.
The primary shade tree for Sandoná is the Inga tree, a common shade tree known for its nitrogen-fixing properties. This lot of coffee was wet-milled at Belcosub, a local beneficio.
The small town of Sandoná has a rich history. In the Pre-Colombian era, the indigenous Quillacingas inhabited the area near Sandoná. After the invasion of the Spanish, the Pope granted the land to several vassals and governors.
The Sandoná family name first appears in a ledger from 1540 of the most important local landowners. The family's hacienda became the seat of the town, and was later bought by the church and managed by a convent of nuns.
Brazil - Sitio Sao Jose is owned and managed by Luiz Roberto and is located in the Municipality of Carmo de Minas, in the south of Minas Gerais, at the Mantiqueira Mountain Range rim, at an altitude of 1,150 meters. The name Mantiqueira derives from a Tupi-Guarani word meaning "mountains that cry", denoting the large number of springs and streams found there.
The Mantiqueira region has quite a unique environment and is excellent for the production of high quality beans which produces some of the best cups in Brazil. The farms topography is mountainous and the climate is very good for coffee growing, with annual rainfalls averaging 1800 mm and temperature averaging 18º C.
Luiz Roberto grows his coffees alongside good sustainability and environmental preservation of the farm and of the region.
Coffee is picked selectively when the fruit is ripe. Picking is carried out manually and in the main onto cloth due to the topography of the growing areas and for the beans not to come in contact with the soil.
The same day the cherry is picked they are placed in burlap bags and transported to the processing area. The cherry is then processed by washing, pulping and drying on terraces following quality standards.
Once dry the coffee is washed through a pulper, which in addition to pulping the cherry beans, also separates them from the green beans. The cherry pulped beans are then dried in parchment on concrete terraces. After the coffee is dry it’s placed in wooden bins for at least 30 days to rest.
El Salvador - Yet another amazing coffee from our friends at Urrutias Estates which comes exclusive to Coffee Real.
We have been working with Rene Urrutias and his family for three seasons now and visit them every year to move the relationship a little further forward in producing coffees for us that are just a little bit different in terms of processing and pick.
Processing and pick influences the taste in the cup and any meaningful progression in this area needs to be done at the farm.
Finca El Porthern is a 200 acre farm with 130 acres given over to growing coffee the rest is forest / habitat.
The direct relationships we build with our producers such a Rene allow us to not only secure the very best coffee (pick of the crop) or single out a variety but also allow us to invest in the experimentation of some unique processing methods
The knowledge we gain by successful experimentation we transfer to other producers we work so we can develop their coffee in the way we like it.
